Webhook history not loading on the dashboard and v...
# support
a
I set an asssitant level webhook (server url) which subscribes for number of events including end of call report. But I didn't get any request on my server neither I cannot check the webhook logs on the dashboard
v
@Abat I'm sorry to hear that you're experiencing issues with your webhook not receiving the expected events. To assist you better, could you please provide me with more details about the events you've subscribed to and confirm if the server URL you've set is publicly accessible and correctly configured to receive POST requests? Additionally, please ensure that your server is set up to provide a response status code to acknowledge the receipt of the webhook data. If everything seems to be configured correctly, we may need to look into the system logs or check for any possible issues with the webhook setup. If you need further assistance with this, please let me know!
You can continue this conversation by mentioning me in the message.
a
@Vapi subscribed client events:
conversation-update, function-call, hang, metadata, speech-update, transcript
subscribed server events:
end-of-call-report, function-call, hang, status-update
and yes my endpoint is publicly accessible and accepts POST requests and sending correct response
v
@Abat Great, it sounds like you've set up your endpoint correctly. Here are a few steps you can take to troubleshoot the issue: 1. **Check Endpoint Configuration**: Ensure that the endpoint URL is correctly entered in the webhook settings without any typos or errors. 2. **Verify Event Subscription**: Confirm that the events you've subscribed to are active and that your webhook is set to the correct assistant level. 3. **Server Logs**: Check your server logs to see if there are any incoming requests that might be failing due to server errors or misconfigurations. 4. **Firewall or Security Settings**: Make sure that your server's firewall or any security settings are not blocking incoming POST requests from the webhook source. 5. **SSL/TLS Certificate**: If your server uses HTTPS, ensure that the SSL/TLS certificate is valid and not causing handshake issues. 6. **Test with a Webhook Tester**: Use a service like webhook.site to test if the problem is with the webhook provider or your server. If after these checks you still do not see the payloads, it might be necessary to look into the system logs or contact support for further assistance. If you'd like, I can help you initiate a support ticket for this issue. Would you like me to do that for you?
a
Everything is fine
Using https, but still no luck
s
@Abat We are currently having an office hour, can you please join it? We will help you directly. https://discord.gg/WPQuUJkF?event=1290804148354416710
s
@Abat just checking in case it is resolved?
a
Yes it’s working now, thanks
@Shubham Bajaj yes, thank u very much