All the calls we've received this morning are being greeted with the welcome message, but then not answering. Can't talk with assistant in the dashboard. Multiple different errors.
v
Vapi
10/03/2024, 5:08 PM
@TriPros
I'm sorry to hear you're experiencing issues with the calls. It sounds like there might be multiple problems affecting the service. To assist you better, could you please provide me with more specific details or error messages you're encountering? This will help me understand the exact nature of the issues and guide you towards a resolution.
Vapi
10/03/2024, 5:08 PM
You can continue this conversation by mentioning me in the message.
t
TriPros
10/03/2024, 5:10 PM
calls are greeted by the assistant, but then does not continue speaking, not answering the caller. Can't 'talk with assistant' in the vapi admin area for the selected assistant, getting errors like 'exiting the room because it was deleted' and 'can't get caller resources' etc.
s
Sahil
10/03/2024, 5:13 PM
Please send the call_id
t
TriPros
10/03/2024, 5:18 PM
can't load the call logs section of the vapi admin area, so can't access the call_id. I can't even talk to the assistant from the admin panel, so something is off and every call coming in is experiencing this in the last hour.
TriPros
10/03/2024, 5:22 PM
ok, all resolved and working now, it was an elevenlabs issue. Thanks!