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call function not getting results
# support
d
v
message has been deleted
@dripchatagency I'm here to help! It sounds like there might be an issue with the integration between make.com and VAPI. To ensure that the response is recorded in VAPI, we need to check the configuration of the webhook or API call that is supposed to send the data back to VAPI. It's important to verify that the response is being sent to the correct endpoint and that the format of the data matches what VAPI expects. If you have access to the configuration details or logs, please review them to identify any discrepancies. If everything seems to be configured correctly, there might be an issue on the VAPI side that needs to be investigated further. If you need assistance with checking the configuration or require more specific guidance, please provide additional details or ask support for more info on this.
You can continue this conversation by mentioning me in the message.
d
👋
How much time I have to send back the webhook response
j
same issue here
d
It's not waiting for the webhook response
Also no results returned in webhook response even though make did send a response to same call function
j
@dripchatagency for me when I try to check agenda in make, make gives the webhook a success 200 "Slot is available" but VAPI assistant is always telling me the slot is unavailable.
d
Check the logs it's not returning the webhook response
For shorter make automations it returns the response but for appointment scheduling where it takes few seconds it skips the webhook response @Jetsoccer Game
j
no logs, it's empty
s
@Jetsoccer Game call id plsx.
j
n
same issue here
s
@Jetsoccer Game / @nicholassantoss wait for some time it will be fixed.
@dripchatagency send the response without any line breaks.
n
i mean the same ticket issue with the call function not returnin with the needed response
What do you mean with any break lines?
s
@nicholassantoss i have replied to your another please check.
j
l
Have you get this error fixed?
j
@Lucent @Vapi @Sahil this availability checking in make still doesn't work for me despite a 200 reply from make below:
v
@Jetsoccer Game I understand that you're experiencing issues with receiving webhook responses in VAPI, particularly with longer-running make automations like appointment scheduling. It seems that for quick automations, the response is received, but for longer ones, it's not waiting for the response, and the logs are showing up as empty. To address this, we need to ensure that the webhook is configured correctly to wait for the response and that the response from make.com is being sent in a format that VAPI can process. Additionally, we should check if there are any timeouts set that could be causing the webhook to not wait long enough for the response. Since you've mentioned that there are no logs and the call ID is "plsx," it's challenging to diagnose the issue without more information. If you have access to the configuration, please review the webhook timeout settings and the response format. If the problem persists and you're not seeing any progress, it might be necessary to reach out to VAPI support for a more in-depth investigation. They would be able to check the system logs and provide specific guidance based on the call ID you've provided. For now, if you haven't done so already, please ensure that: 1. The webhook URL is correct and accessible from make.com. 2. The response from make.com is formatted correctly (without unnecessary line breaks if that's causing an issue). 3. The response is sent within the expected timeframe that VAPI is set to wait for. If you need further assistance or if there's anything else I can do to help, please let me know.
j
l
I can help you fix this......... hope is checking available slot for booking right?
s
@Jetsoccer Game please create support ticket for your issue.
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