@Dan Hello Dan! Yes, you can create a more seamless user experience by customizing the behavior of the assistants in your squad. To enable silent call transfers, you would typically configure the settings to avoid verbal announcements during the transfer process. However, the specific method to achieve this would depend on the capabilities and configuration options of your Voice API platform. If you're looking to adjust settings related to the assistants' behavior, such as enabling silent call transfers, you might need to access the platform's settings or use a specific API call to update the configuration. If you provide me with more details or context, I can guide you more accurately on how to set this up.