binaryruel
10/04/2024, 10:09 AMVapi
10/04/2024, 10:11 AMVapi
10/04/2024, 10:11 AMVapi
10/04/2024, 10:12 AMbinaryruel
10/04/2024, 10:13 AMVapi
10/04/2024, 10:13 AMbinaryruel
10/04/2024, 10:14 AM[For Rebooking Appointments]
Ask for their full name.
Verify their phone number.
Ask what date and time they wanted to rebook.
Tell the caller that you saved the information and send it out to the front desk.
Tell them that someone will call them to confirm the rebooking.
End the call politely.
I need to send the full name, phone number and date and time to the end-of-call-report.
@VapiVapi
10/04/2024, 10:14 AMjson
{
"message": {
"type": "end-of-call-report",
"endedReason": "hangup",
"call": { /* Call Object */ },
"rebookingDetails": {
"fullName": "John Doe",
"phoneNumber": "123-456-7890",
"rebookDate": "2023-05-15",
"rebookTime": "14:00"
}
}
}
Please ensure that you collect and validate the full name, phone number, and the desired date and time during the call. Once the call ends, you can compile this information into the end-of-call-report and send it to the server URL as specified. Would you like to proceed with this process?binaryruel
10/04/2024, 10:15 AMVapi
10/04/2024, 10:15 AMShubham Bajaj
10/05/2024, 6:56 PM