Anyone found a way for seamless conversation transferring between assistants in squads?😀
For example, if the user wants to reschdule, they will have to express that to the 1st assistant, who will then then transfer to the rescheduling assistant, and again the user will have to speak to carry on the convo.
My ideal flow is like this:
User
id like to reschedule
AI 1
(passes call to booking assistant)
AI 2 (begins rescheduling process)
But right now its like this:
AI 1
Hi. This is Abby from Clove Street Dental Practice. Please note that all calls are recorded for security, training, and booking purposes. How can I assist you today?
User
I'd like to book an reschedule please.
AI 1
Transferring Call -- states that its transferring the call 👎
User
Hello? -- User has to speak to activate assistant, assistant does not speak first carrying on the convo 👎
AI 2
This will just take a sec. (begins booking process)
AI 2
Hi there. I'm here to help you with rescheduling your appointment. Could you please provide me with your booking ID?