Hold Call, Resume Call and End Call
# support
n
v
@nicholassantoss I'm here to help you with that! The documentation for Hold Call, Resume Call, and End Call functionalities might not be directly available in the AI Support section. However, I can provide you with a general overview: - **Hold Call**: This feature allows you to place the current call on hold. While on hold, the caller will not hear any ongoing conversation, and you may have the option to play hold music or a message. - **Resume Call**: After a call has been placed on hold, the Resume Call functionality is used to continue the conversation with the caller. - **End Call**: This feature is used to terminate the current call. When ending a call, you can often specify a message to be played to the caller before the call is disconnected. For specific documentation on how to implement or use these features within VAPI, you would typically refer to the official API documentation provided by the service. If you need the exact steps or code examples, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
n
@Vapi how do i use those functions?
v
@nicholassantoss To use the Hold Call, Resume Call, and End Call functions, you would typically follow these steps: 1. **Hold Call**: You would invoke an API method or function that is designed to place the current call on hold. This might involve sending a request to your voice service provider's API with the current call identifier and a command to hold the call. 2. **Resume Call**: To resume a call that's on hold, you would call the corresponding API method or function with the call identifier, signaling the system to take the call off hold and reconnect the caller and the agent. 3. **End Call**: To end a call, you would use an API method or function to send a request to the voice service provider's system with the call identifier, instructing it to terminate the call. If you're looking for the specific code or commands to use these functions within VAPI, I would need to know the exact function names and parameters you're working with. If you can provide me with the function details or if there's a specific tool within VAPI you're referring to, I can guide you more accurately. Otherwise, please refer to the VAPI documentation or ask support for more detailed instructions.
n
i this this : official API documentation provided by the service. If you need the exact steps or code examples, please ask support for more info on this. @Vapi
v
@nicholassantoss It seems you're looking for the official API documentation for the Hold Call, Resume Call, and End Call functions. To access the exact steps and code examples, you'll need to visit the official documentation provided by the voice service provider you're using. If you're unable to find the documentation on your own, I recommend reaching out to the support team of your voice service provider. They can provide you with the necessary documentation and assist you with any specific queries you have regarding the implementation of these functions. If you have your API credentials or any specific details about the voice service provider, I can try to assist you further. Otherwise, please ask support for more info on this.
Got it. Tagging @User for additional help.
11 Views