1According to the AI help bot there is NO pause functionality to vapi, correct? we can mute a users microphone but the active session will continue and continue to be billed. IS this a feature on your roadmap to be able to handle a small pause in an active session? Our users might need a minute to find a quiet room or to get a credit card. We would love about options on making his possible.

@Andy da Costa You are correct that VAPI does not currently offer a built-in pause functionality during an active session. However, I understand the importance of such a feature for situations where users need a moment before they can continue the interaction. While I don't have the specific details of our roadmap, I can assure you that we are constantly working to improve our services and features based on user feedback like yours. The scenario you've described is a valuable consideration for future updates. In the meantime, one potential workaround could be to implement a custom solution on your end that mutes the user's microphone and holds the session in a "waiting state" until the user is ready to proceed. This would still incur billing for the active session time, but it could provide the necessary pause for the user. If you have further questions or would like to discuss this feature in more detail, please feel free to reach out to our support team. They may have more information on upcoming features or alternative solutions.

the ask for help button failed. i would love to hear from the support team please

@Andy da Costa you can join discord OH and get your ticket resolved over there.