billing not matching
# support
s
I'm wondering why the sum of costs of all the calls are not matching the vapi invoice total. How can we see the breakdown of the invoice? Is there any charge other than the call costs field in the api?
v
@Sangy I understand that discrepancies in billing can be concerning. To ensure accuracy, it's important to consider all possible charges that might be included in your VAPI invoice. The call costs you see in the API typically include charges for Speech-to-Text (STT), LLM inference, and Text-to-Speech (TTS). However, there might be additional charges not immediately visible in the call cost breakdown, such as: - Service fees - Taxes or VAT - Charges for additional services or features - Overages or minimum usage fees - Network or carrier charges To see a detailed breakdown of your invoice, you should be able to access this information through the VAPI web dashboard. If the dashboard does not provide enough detail or if you are unable to reconcile the differences, I recommend contacting support directly for a comprehensive invoice breakdown. If you need further assistance with this or any other queries, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
@Sangy you can join discord OH and get your ticket resolved over there.
@Sangy can you share your billing email and billing period i can help you with detailed breakdown.
s
thanks. email is sangyh892@gmail.com and period Aug 23-Sep 23.
ideally there's a self service portal for this
s
here's the detailed breakdown of the cost. Total Cost: $342.30 LLM Sum: $94.65 STT Sum: $0.00 TTS Sum: $72.06 VAPI Sum: $167.15 Summary Sum: $3.52 Structured Data Sum: $0.00 Success Evaluation Sum: $4.92
yeah dashboard will be fixed soon, we are working on timezone part.
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