[Business] Italian TTS
# support
a
Any transcriber i'm using is producing results in different languages. https://dashboard.vapi.ai/calls/34cdd670-e212-48a2-af2c-1d90386ab8a3 -> this is the one working the best, where i use gladia and "accurate" and it language; However the transcript in in english WHY?! using deepgram and/or talkscriber, i'm getting super weird translations; such as: User My name is Alberto. => I've said this in ITALIAN! i don't know why is it translated. AI Prieš pradžių aš noriu pasakyti, ką važiuosime. Šiandienų intervija važiuoja scenarių, kurie važiuosi įvartinti savo problemų rezoliuciją ir procesą. Prieš pradėjimą, Alberto, aš tikiuosi pasakyti, ką važiuosime. Prieš pradžių, noriu pasakyti, ką važiuosime. Šiandienis intervijas važiuoja scenerijus, kurie važiuoja jūsų problemų rezolucijos kapacitės ir proceso decisijos. Vogliamo capire quanto i tuoi metodi professionali siano in linea con i valori e le esigenze della nostra azienda. Il colloquio durerà circa 5 minuti, quindi sarà breve. Se tutto ha senso, sei pronto per iniziare? And then it starts to talk other languages too. Please listen to the registration, and check the transcriber, there is something definitely wrong on VAPI side. Is the UI saving the preference for the IT language?
We have a meeting on Monday; It's a huge company and a possible deal breaker for. us.
assistant id: 4f6d97f5-4dc0-428d-b82c-89b0209aee04
v
@Alberto I'm sorry to hear you're experiencing issues with the transcription services. It seems like there might be a misconfiguration with the language settings for the transcribers you're using. To ensure that the transcriptions are accurate and in the correct language, we need to check the language settings for each transcriber you're using. Since you've mentioned that the Gladia transcriber with the "accurate" model and Italian language setting is working best but still providing results in English, it's possible that the language preference might not be saving correctly on the UI, or there could be an issue with the language detection. For the issues with Deepgram and Talkscriber providing translations in unexpected languages, it could be a similar problem with language settings or a misinterpretation of the language being spoken. To resolve this, please visit your dashboard and navigate to the transcribers tab on the assistant page. There, you should verify that the language settings for each provider are set correctly to Italian. If the settings are correct and you're still facing issues, it would be best to listen to the registration as you suggested and check the transcriber settings directly. Unfortunately, as a support bot, I don't have the capability to listen to recordings or directly check the settings on the VAPI side. If you've already verified the settings and the problem persists, please reach out to our support team for further assistance. They will be able to investigate the issue more thoroughly and provide a solution. If you believe your issue is resolved or if you need to close this support ticket, please let me know, and I can assist with that.
You can continue this conversation by mentioning me in the message.
a
All the logs without success: https://dashboard.vapi.ai/calls/f6c45cfa-af52-4522-88a8-3f96183a3e9b (got my transcript in italian) but the bot it's transcribed in another language, however it talks in Italian.
v
Got it. Tagging @User for additional help.
a
SOLVED