Agent repeating itself
# supporta
Alex911
10/07/2024, 5:15 PMPlease help. I have seen this a few times without completion, so I wanted to bring this up as well. The agent seems to repeat the same question or response back to back without letting caller respond. I cannot duplicate an exact phrase or bug it seems random but happening a lot! I have tried in the prompt and in the Knowledge base to sort it out with no success. It really disrupts any call. I even created a differnt agent to see if that was the problem, continues to happen. Here are several examples with Agent IDs
In my prompt:- Avoid Repeating Confirmations:
- Only confirm once unless the user indicates confusion or requests repetition.
Here are a few examples and IDs
163be952-af67-444b-9540-97d3dc89b4ab
AI: So your main goal is to work for yourself and have more control over your career. So your main goal is to work for yourself and have more control over your career. That's great.
AI
So your net worth is approximately 650 dollars. Correct.
User: "Correct."
AI
So your net worth is approximately 650000 dollars? Correct?
User: "Correct."
9ea10b4b-0aca-4e71-9a1c-1d19b20c4bb5
AI: Based on what you've shared, I think hammer and nails could be an excellent fit for you. Based on what you've shared, I think hammer and nails could be an excellent fit for you.
5f8b4ac2-d723-42e6-9272-8af855939221
AI: So your net worth is approximately 1000000 dollars. Correct. So your net worth is approximately a million dollars Correct?
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Vapi
10/07/2024, 5:17 PMYou can continue this conversation by mentioning me in the message.
Vapi
10/07/2024, 5:17 PM@Alex911
I'm really sorry to hear about the issues you've been experiencing with the agent repeating itself. It's important that our service runs smoothly and provides a positive user experience. I appreciate you bringing this to our attention with detailed examples and Agent IDs.
To address this, I would recommend checking the agent's configuration settings to ensure that the repetition control is properly set up. Additionally, it might be helpful to review the conversation logs to identify any patterns that could be causing this behavior.
If you've already tried troubleshooting without success, it may be necessary to escalate this issue to our technical support team for further investigation. They can take a closer look at the specific cases you've mentioned and work on a resolution.
Would you like me to assist you with anything else at this moment, or shall I direct you to our support team for more in-depth assistance?
Vapi
10/07/2024, 5:19 PMGot it. Tagging @User for additional help.
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Shubham Bajaj
10/07/2024, 5:48 PM@Alex911 can you please join discord OH your issue will be resolved.
Shubham Bajaj
10/08/2024, 1:47 PM@Alex911 just wanted to confirm is this resolved for you now, after the KB change?
Shubham Bajaj
10/10/2024, 7:30 PMbecause of no response closing this ticket.