Hi, I need support in accessesing resources on how to activate knowledgebase as soon as the call starts. The issue im facing with the agent is that after the call has started it takes few chats and it doesnt check the knowledgebase in full in first question. If i ask a query second time then it provides all the information and works perfectly for other items.

@nsuraj I'm here to help you with that! To ensure that the knowledge base is activated and utilized effectively from the start of the call, we need to make sure that the knowledge base parameters are set correctly before the call begins. This includes setting the

provider

,

topK

,

fileIds

, and any other necessary parameters. Could you please provide me with the details of the

provider

you are using and the

fileIds

that need to be accessed? Additionally, let me know if you have a specific

topK

value in mind and if

emotionRecognitionEnabled

should be turned on. With this information, I can guide you through the process of configuring the knowledge base correctly.

provider is gpt4o cluster, topK to be 1, file id is 8043e31e-b69b-4795-a9d2-0bd1ae2f85c2 , emotion recognition to be turned on @User

@nsuraj this is related to prompting and to call KB each time user query arrives you have to do either using prompting or tools calling to instruct the assistant to call the tool with every user input.

Ive tried with prompting and it doesnt work. Ill check tools calling. Any links i can look at?