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Hi, we’ve been using VAPI for a few months now and found the 10 concurrent call limit pretty restrictive. How do we increase it?

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I'm glad to hear that you've been using VAPI and are looking to expand your usage! To increase the concurrency limit, you'll need to go through a simple upgrade process. Could you please provide me with your account details or the specific requirements you have in mind for the increased limit? Once I have that information, I can guide you through the next steps to adjust your concurrency settings.

You can continue this conversation by mentioning me in the message.

check vapi dashboard billing section, and switch to new billing method and then you can purchase more lines.

have been 2 months using vapi, charged $20/months and i want to increase limit, but have no menu to increase it, any idea how to increase limit?

Hey,

Could you please schedule a brief call at your convenience so we can discuss this matter in detail?

Kindly use the following link to book a suitable time: <https://calendly.com/shubham-vapi/chat-30m>.

based on your calendar i have to wait 1 month to get this issues solved? 
i just need to know that i can renew get more credit easily to upgrade because my business is running and i don't my business stoped because got limit

i'm not see any an option to upgrade the limit on my account, thats why i'm asking

You can increase your concurrent lines in the billing section of the dashboard

you mean this?, but by adding this not makes my free limitation incresed
https://cdn.discordapp.com/attachments/1293723817818062918/1374203468000137327/Screenshot_2025-05-20_at_08.50.42.png?ex=682d3236&is=682be0b6&hm=807002b14611186053e704edf2b4aa2d727a7bfa293b5de984007a239923a611&

Yes, he meant that and we are working on a new pricing model which should help.

Yes please, my business coaching is running and vapi help me a lot . however my service web call stopped because of this limit, this is not good so im trying to create 2 or 3 accounts of vapi which is not efficient.

True, will get back to you by end of this week. Btw, New pricing will look something like this <https://vapi.ai/pricing>

This would be awesome man, thanks. Let us know when this one ready, i willing to pay more since this important for my coaching business .

Hey, I have an update on the new pricing model. It's finalized and you can check it out at <https://vapi.ai/pricing>. This will be the final pricing, and we plan to roll it out for subscriptions at the start of next week. Let me know if you have any other questions.