@Elastic Absolutely, I'm glad to hear you're exploring Vapi for your voice application needs. Vapi is designed to be flexible and can integrate with various calendar services to book real appointments. For capturing order details and booking appointments from inbound calls, a recommended workflow would be: 1. **Capture Intent**: Use Vapi's voice recognition to understand the user's intent to book an appointment. 2. **Gather Details**: Prompt the user for the necessary details such as date, time, and type of appointment. 3. **Confirm Details**: Repeat the details back to the user for confirmation to ensure accuracy. 4. **Integration with Calendar Service**: Use Vapi's ability to integrate with APIs to connect to a calendar service (like Google Calendar, Microsoft Outlook, or Cal.com) and check for availability. 5. **Book Appointment**: If the slot is available, book the appointment and send a confirmation to the user. 6. **Handle Conflicts**: If there's a scheduling conflict, offer alternative slots to the user. 7. **Confirmation & Follow-up**: Send a confirmation message with the appointment details and set up reminders if needed. Regarding the calendar service, it's best to choose one that fits your specific needs and privacy requirements. Google Calendar is widely used and has a robust API, but if you have concerns about privacy or prefer a different service, alternatives like Cal.com can be a good choice. If you need assistance with setting up the workflow or integrating with a calendar service, Vapi's support team or the community can be a great resource. Additionally, hiring a developer with experience in voice applications and API integrations from platforms like Fiverr can help you customize the workflow to your specific needs. Would you like to know more about how to integrate Vapi with a calendar service, or do you need assistance with any specific part of the workflow?