I had bought a Twilio number through the Vapi dashboard that I used for less than one month and then cancelled it before the renewal date in September. Even though I cancelled the number, I was still billed for it and the billing dashboard says that I will be billed again October 24. I am also prohibited from removing my payment method with message saying I have an active plan, which I don't. Please help me cancel this subscription from the billing system (I have already removed the number from my dashboard in all places it is referred to). I would also like to get a refund for the last payment, since I cancelled it multiple days before the renewal date.

@Akram K. I'm sorry to hear about the inconvenience you've experienced. Let's make sure to address this issue promptly. Firstly, I will assist you in ensuring that your subscription is fully canceled and that you are not billed further. Secondly, we will look into the matter of your refund for the last payment since you've mentioned that you canceled before the renewal date. To proceed with this, I will need to gather some details from you to verify your account and the cancellation. Could you please provide me with the email address associated with your Vapi account or any other identifying information that can help us locate your account? Once I have the necessary details, I will take the appropriate steps to resolve this issue for you. If there's any additional information you can provide regarding the cancellation, such as confirmation emails or dates when actions were taken, that would be very helpful as well. Rest assured, we will work to rectify this situation and ensure that you are satisfied with the outcome.

@Vapi I do not want to share my email address here in public. Is there another way I can contact you?

@Akram K. Absolutely, your privacy is very important to us. You can reach out to our support team directly through the Vapi dashboard's support or help section. There, you can securely provide your account details and discuss your billing concerns privately. Our support team will be able to look into your account, confirm the cancellation of your subscription, and address the issue of the refund for the last payment. They will also assist you in removing your payment method once everything is settled. Please let them know the details of your situation as you've described here, and they will take the necessary steps to help you resolve this matter. If you need any further assistance or have additional questions, feel free to ask.

@Akram K. can you share the org id or org email in DM with context.