Is there a way to create a delay say 3-4 seconds w...
# supports
Steward C
10/12/2024, 9:16 PMWas wondering Is there a way to create a delay (say 3-4 seconds) when one agent hands a caller off to another agent in squads?
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Vapi
10/12/2024, 9:18 PM@Steward C
Currently, VAPI does not offer a built-in delay feature for handing off a caller from one agent to another within Squads. However, you can implement a custom delay by programming a pause in your voice application logic before transferring the call to the next agent. If you need assistance with implementing this feature or have any other questions, please feel free to ask!
Vapi
10/12/2024, 9:18 PMYou can continue this conversation by mentioning me in the message.
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Steward C
10/13/2024, 2:39 AMHelp would be great. Am I putting the pause logic in Make.com?
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Shubham Bajaj
10/14/2024, 5:12 PMuse server event of type
transfer-destination-requestShubham Bajaj
10/14/2024, 5:12 PMbtw what's the usage behind this @Steward C ?
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Steward C
10/15/2024, 12:55 AMthanks, usage would be for a setup where assistant would transfer caller to another sales agent for a small bizz
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