we've noticed that on phone calls the user agent doesn't wait for user response fairly frequently. our system prompt includes . when we make a web call that doesn't ever happen.

@beester I understand your concern. It's important for the user agent to wait for the user's response to ensure a smooth and interactive conversation. If the system prompt includes the instruction to wait for the user response and it's not being followed during phone calls, this might be an issue with the implementation of the voice API on the phone system. For web calls, it seems the system is functioning correctly since you've mentioned that the issue doesn't occur there. It's possible that the voice API integration with the phone system might need to be reviewed to ensure that the 'wait for user response' instruction is being respected. If you need assistance with checking the integration or have any specific questions about the Voice API, please let me know, and I'll do my best to help you out. If this is a technical issue that requires further investigation, I would recommend reaching out to the support team for more in-depth assistance.

It seems like a bug in the VAPI phone agent

@beester yeah it do have factors related to the phone call but you can config start speaking plan according to your requirements.