I am looking to create a tool that will collect data from the call and send this to make so I can create a Zendesk ticket and fill in the fields in Zendesk with the collected data and then continue to update this ticket as the call progresses. I want to do this rather than use the end of call report, is it possible to create a tool just to send data to a webhook without the need to have data sent back?

@MB Absolutely, you can create a tool that sends data to a webhook to integrate with services like Make (formerly Integromat) and subsequently create or update Zendesk tickets. Webhooks are perfect for this use case as they are designed to send data to a specified URL endpoint without the need for a response other than an acknowledgment status code. To achieve this, you would: 1. Set up a webhook endpoint on your server that is configured to receive data from your Voice API. 2. Use the webhook to send the collected data from the call to Make. 3. Configure Make to receive the data from your webhook and create or update a ticket in Zendesk with the received data. This process would be unidirectional and stateless, meaning that once your server sends the data to the webhook, it doesn't need to manage or expect any data in return, other than a confirmation that the data was received successfully. If you need any assistance with setting up the webhook or integrating with Make and Zendesk, please let me know, and I'd be happy to help further!

Yes I need further help

@MB Please ask support for more info on this.

More info on this

yes you can use tools calling for it.