How to use the module "Create an outgoing phone ca...
# support
j
I cannot see any documentation or help on how to set up a VAPI module called "Create an outgoing phone call". (see attached screenshot). I have tried several things in the field wizard but I always get an error. On the other hand: 1. Customer ID is the organisation ID in the Vapi page. ? 2. Customer phone number is my own number that I use to call? 3. Customer name is the name I am calling? 4. What is phone number ID?
v
@Jose M. I'm here to help you with setting up the "Create an outgoing phone call" module in VAPI. Let's clarify your questions: 1. **Customer ID**: Yes, the Customer ID typically refers to the organization ID within your VAPI account. This ID is used to identify your account within the system. 2. **Customer phone number**: This is the phone number you want to use to make the outgoing call. It should be a number that is registered and verified with VAPI to ensure the call can be placed. 3. **Customer name**: This is the name of the person you are calling. It's used for identification purposes and may be used in the call for personalized messages or greetings. 4. **Phone number ID**: This is an identifier for the specific phone number you want to use to make the call. If you have multiple numbers associated with your VAPI account, each one will have a unique Phone Number ID. You would use this ID to specify which number you want to place the call from. If you're encountering errors in the field wizard, it might be due to incorrect or incomplete information. Please ensure that all the required fields are filled out correctly. If you're still having trouble, it might be best to reach out to the support team for more detailed assistance. If you need to purchase a phone number through VAPI or import one from Twilio or Vonage, you can do so through the VAPI dashboard or via the API. Would you like to proceed with purchasing or importing a phone number? If so, please provide the necessary details, and I can guide you through the process.
You can continue this conversation by mentioning me in the message.
j
How should set the field assistant in that module in make.com ?
s
@Jose M. check community videos for it https://docs.vapi.ai/community/outbound