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I've purchased a phone number from Vapi (so not a Twilio issue), and I'm not over my monthly limit, but now am getting Over Billing Limit error when I call my assistant.  Please advise--thanks!
https://cdn.discordapp.com/attachments/1295919839583404052/1295919839717626007/image.png?ex=671066e6&is=670f1566&hm=84a5b7fdeebc21bcc18227be47c8417e199bc466dd07429ce03b487329eb24c7&

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<@897814636047523900>
I'm sorry to hear you're experiencing issues with your service. It sounds like there might be a discrepancy with the billing system. To assist you better, could you please provide me with any error codes or messages you received? This will help me understand the specific issue and guide you towards a resolution.

<@1233640756548206643> I don't see an error. I just hear "Over billing limit" when I call my number. Would "Switch to credit based billing" resolve this issue? It's critical to get this working again.

<@897814636047523900>
Switching to credit-based billing could indeed resolve the issue if your current plan's limits are not sufficient for your needs. By switching to credit-based billing, you would be able to continue using the service by paying for the additional usage beyond your plan's limits.

Before making any changes, I recommend checking your dashboard to confirm that you haven't exceeded your monthly limit inadvertently. If everything seems correct on your dashboard and you're still encountering this message, switching to credit-based billing might be a good temporary solution to get your services running again immediately.

Would you like to proceed with switching to credit-based billing, or is there anything else I can assist you with to resolve this issue?

I'm not over my limit per my screenshot--not even near it. And it says that switching to credit based billing is permanent--so not a temporary solution.

<@897814636047523900> you can either switch to credits based billing or increase your billing limit to not catch this error.

Currently we are working on fixing all possible billing issues, and unluckly it's not working for you.

Thanks--I did switch to credits based billing. Was just hesitant at first since it said it was irreversable and didn't really completely understand it.

I always get this issue!!! Please help! <@865531204849500190> <@897814636047523900>

can you create a new support ticket describer your issue and tag me there.