Caller's Message not transcribed and assistant sil...
# support
a
A caller called in, but their responses where not transcribed, and assistant cut the call as silence timed out
v
You can continue this conversation by mentioning me in the message.
@Aishik I'm sorry to hear that there was an issue with the transcription and the call was cut off due to silence timeout. It's possible that the machine detection settings may need to be adjusted to better handle the caller's responses. The
machineDetectionSilenceTimeout
parameter is currently set to 6000 milliseconds (6 seconds). If this is too short for the caller to respond, we might consider increasing this value. Additionally, if the
record
parameter is set to true, we should have a recording of the call that we can review to better understand what happened. If you provide me with the necessary details, I can assist you in adjusting the settings or reviewing the call recording to ensure a better experience for future calls. Would you like to adjust the machine detection settings or review the call recording?
s
call id please.