Unable to add billing details and purchase credits...
# supportw
W86
10/16/2024, 5:59 PMAny idea when billing will be back up?
v
Vapi
10/16/2024, 6:02 PM@W86
I'm here to assist with VAPI-related inquiries. For billing system status or updates, you would need to check with the appropriate department or support channel. If you need help with anything related to VAPI or voice development, feel free to ask!
Vapi
10/16/2024, 6:02 PMYou can continue this conversation by mentioning me in the message.
s
Shubham Bajaj
10/18/2024, 10:55 AMcan you be clear here please.
w
W86
10/18/2024, 2:44 PMAdding a CC does not work. Cannot buy phone numbers or credits. It's maddening.
W86
10/18/2024, 2:44 PMthis is all in the UI
W86
10/18/2024, 2:57 PMIt shows on the bottom left a charge for $0 has been "finalized" but then nothing can be used. Whenever I try to buy "add-ons" or a phone number it is either greyed out for directs me back to the billing page to add the CC again
W86
10/18/2024, 3:12 PMI've requested the portal link for Stripe, cleared out all payment methods then gone back in and re-added in your Dashboard, no bueno.
s
Shubham Bajaj
10/19/2024, 10:07 PM@W86 can you share your stripe email in dm?