@Theja D
Hello!
It seems like the issue your colleagues in India are facing with Deepgram might be related to language support. Deepgram may not support the language or accent being used in India. As an alternative, I would recommend using the Talkscriber Whisper model, which is known for its robust language and accent support.
To assist you further and investigate the specific issue with the call ID you provided, I would need to check the details associated with that call. However, as a support bot, I don't have direct access to the system or databases to look up call IDs.
If you're using the same payload for testing in the USA and India, it's important to ensure that the language or accent used in the voice input is supported by the voice recognition service you're using. If the language or accent is not supported, you may need to switch to a different model or service that does.
For now, I would suggest trying the Talkscriber Whisper model for your colleagues in India and see if that resolves the issue. If the problem persists, please reach out to support for more detailed assistance.