Well, I wanted to tell you about some problems tha...
# office-hours
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Well, I wanted to tell you about some problems that my team and I have found working with the vapi system, specifically with “temporary assistants” and “squads”, all of them managed directly by the json structure and without building them in the dashboard. 1.- Currently we have a json of an individual assistant that works both for the call system and the web, on the web the assistant communicates with me but when I call the number it redirects the call directly without saying a single word to me. It is necessary to clarify that when we use it on the web and we ask it to forward the call it says that it does it and in the system it says that it is done but it never transfers the call. 2.- We also have the doubt that if from a “squad” I can give the ability to an assistant to forward the call to another phone number and also add the ability to “analysis plan”. Translated with DeepL.com (free version)
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