OK. Is this for an inbound or an outbound agent? Reason I ask is I currently have a situation where the call transfer will go through if I call the number (inbound) —but if the number calls me (outbound, going through a make.com scenario) then the call transfer won’t go through. So there’s something happening within the scenario, which I haven’t figured out yet probably some information not being passed. If the call transfer wasn’t happening before you integrated make then I’m not sure but you might still test the inbound/outbound scenario and see if it makes any difference