Published Characters Vanishing
# support
j
Whenever I click publish on a new assistant within the Vapi Dashboard, that assistant vanishes from the list
v
@J. I'm sorry to hear that you're experiencing issues with publishing a new assistant. It sounds like there might be a glitch or an unexpected behavior in the Vapi Dashboard. To better assist you, I would recommend checking a few things: 1. Ensure that you are following the correct steps to publish an assistant as outlined in the Vapi documentation. 2. Check if there are any error messages or notifications that could give us more information about what might be going wrong. 3. Try refreshing the page or clearing your browser cache to see if the assistant reappears in the list. 4. Make sure your internet connection is stable, as connectivity issues might cause unexpected behavior. If the problem persists, it would be best to reach out to Vapi support directly for further assistance. They will be able to access more detailed logs and provide specific help for your issue. Please let me know if there's anything else I can do to help!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
j
@Vapi @Sahil Hey guys, this is still an issue and happening every time. I have no ability to create new assistants within the dashboard at the moment, it deletes them as soon as you click publish
v
@J. I'm really sorry to hear that the issue persists. It seems like there might be a more complex problem at hand that needs to be addressed by our technical team. In the meantime, please ensure that you have saved all the necessary information and configurations for your assistant before attempting to publish it again. I would recommend reaching out to our support team with the following details: 1. Your account information. 2. The steps you are taking to create and publish the assistant. 3. Any error messages or codes you receive. 4. The time and date when the issue occurs. 5. The browser and version you are using. Our support team will be able to investigate this issue further and provide you with a resolution. Please ask support for more info on this, and they will guide you through the necessary steps to fix the problem. If there's anything else I can assist you with, please let me know.
j
Actually, I'm not sure if delete is the right word, they seem to still exist, but they are not listed in the assistants within Vapi
@Vapi Can somebody from support please chime in here? I am still not able to create anymore assistants within Vapi
v
@J. I apologize for the inconvenience you're experiencing. It sounds like there may be an issue with the Vapi Dashboard's interface or a problem with the assistant listing functionality. To address this issue promptly, I would advise you to contact our support team directly. They will need specific details about your account and the steps you've taken so they can investigate and resolve the issue. You can reach out to them by sending an email with a detailed description of the problem to [support@vapi.ai](support@vapi.ai). Please include the following information in your email to support: 1. A detailed description of the issue. 2. The steps you've taken when trying to create and publish an assistant. 3. Any error messages or unusual behavior you've noticed. 4. The browser and its version you are using to access the Vapi Dashboard. 5. The time and date when you encountered the problem. Our support team is dedicated to resolving such issues and will get back to you as soon as possible with further assistance. If there's anything else I can help you with in the meantime, please let me know.
s
can you please record a loom video?