"Couldn't get assistant" error despite webhook res...
# support
l
Hi--I'm new, but have modified a working scenario to try to take the user out of the conversation--in other words to output a "demo" where there's an assistant coach which used to be played by the user. Anyway, I'm unsure how to troubleshoot this or how to best share the files. I've triple-checked the IDs, etc. Please let me know what else you'd need. The webhook is entered in my server url in Vapi. The json in Make scenario is: { "members": [ { "assistantId": "{{7.INTRO_ID}}", "assistantDestinations": [ { "type": "assistant", "message": "Welcome to the session with Max. The AI coach will guide Max through her health challenges. Let's begin by hearing from the coach.", "description": "Transfers from the Intro Facilitator to the FMCA Coach.", "assistantName": "{{7.COACH_NAME}}" } ] }, { "assistantId": "{{7.COACH_ID}}", "assistantDestinations": [ { "type": "assistant", "message": "Hi Max, how have you been feeling since our last session? What’s been on your mind?", "description": "Initial handoff from FMCA Coach to Max to start the session.", "assistantName": "{{7.CLIENT_NAME}}" } ] }, { "assistantId": "{{7.CLIENT_ID}}", "assistantDestinations": [ { "type": "assistant", "message": "I’ve been feeling nervous about making changes. I’ve failed many times before, and I’m worried about succeeding this time.", "description": "Max’s response, handing back to the FMCA Coach to proceed with the session.", "assistantName": "{{7.COACH_NAME}}" }, { "type": "assistant", "message": "I’m stuck. Can you give me a hint?", "description": "Max asks for assistance, leading to a handoff to Lifeline Lana.", "assistantName": "{{7.LIFELINE_NAME}}" } ] }, { "assistantId": "{{7.COACH_ID}}", "assistantDestinations": [ { "type": "assistant", "message": "I understand your concerns, Max. What’s one small step you think you could take this week toward improving your health?", "description": "FMCA Coach asks Max to consider actionable steps.", "assistantName": "{{7.CLIENT_NAME}}" }, { "type": "assistant", "message": "Let’s get some feedback from Mentor Matt to help support you with your next steps.", "description": "FMCA Coach hands off to Mentor Matt for feedback.", "assistantName": "{{7.MENTOR_NAME}}" } ] }, { "assistantId": "{{7.MENTOR_ID}}", "assistantDestinations": [ { "type": "assistant", "message": "Great job acknowledging Max’s fears. You’ve shown her empathy, but you can deepen the conversation by asking more open-ended questions. Let’s continue with Max now.", "description": "Mentor Matt provides feedback and then hands the session back to FMCA Coach.", "assistantName": "{{7.COACH_NAME}}" } ] }, { "assistantId": "{{7.LIFELINE_ID}}", "assistantDestinations": [ { "type": "assistant", "message": "It sounds like Max is struggling with taking that first step. How can you help her explore options without overwhelming her?", "description": "Lifeline Lana provides assistance, then returns the session back to Max.", "assistantName": "{{7.CLIENT_NAME}}" } ] } ] } https://cdn.discordapp.com/attachments/1297208484378705930/1297208484881764362/image.png?ex=6715170b&is=6713c58b&hm=4de05c5758f2e08367d85f4b92fa3ed5f41c27e225828a558b7ce3b448003f2a&
v
@liseyloo It's great to hear that you're working on a new scenario! To help you troubleshoot the issue, I'll need a bit more information. Could you please provide the following details: 1. A clear description of the expected behavior of your modified scenario. 2. The actual behavior you're observing when you run the scenario. 3. Any error messages or logs that you're receiving. 4. The steps you've taken so far in your troubleshooting process. Once I have this information, I'll be better equipped to assist you in resolving the issue. If there are specific parts of the code or configuration you're unsure about, feel free to share those as well. Remember to exclude any sensitive information such as API keys or personal data.
You can continue this conversation by mentioning me in the message.
l
1. Scenario should be a demo of interaction between Intro Assistant handing off to Coach, who then begins a dialog with coaching client. There is back and forth between them, and when triggered for a lifeline, the client hands off to Lifeline assistant, who has short dialog with coach, and then hands back off to coach. More interaction between coach and client before sesh is conculded and mentor assistant gives feedback after which the call is ended. 2. I can't get passed "Couldn't get assistant" when I call. 3. I don't see a call log--I only see GET and POST requests (both with 200) for API and Webhook logs. 4. Triple-checked the assistant names and ID's, webhook IDs, etc.
s
@liseyloo can you share call id?
l
Thank you Shubham--decided not to create this one until I understand more. I'll mark as resolved.
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