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Call doesn't hang up
# support
p
Hi we are using VAPI and facing issues at the end of call. Once all actions such as checking availability and booking a meeting are over, call should be hung up from VAPI side but its not happening. It keeps saying thank you and summarizing call until customer ends a call. Ive "endCallFunctionEnabled" set to true and also have message for ending call. Plus added prompt to hang the call multiple times in prompt. But no success. Here's a call ID for reference: 799a03e6-7b4a-4bd1-8028-c92922ab2969 https://cdn.discordapp.com/attachments/1297485075386208348/1297485076174733353/Screenshot_2024-10-20_at_2.29.10_PM.png?ex=671618a4&is=6714c724&hm=d474c1100ab6c755ae17c163de0b44d74f4159229b43a4836a0c8a24df5a7394& https://cdn.discordapp.com/attachments/1297485075386208348/1297485076619071569/Screenshot_2024-10-20_at_2.32.15_PM.png?ex=671618a4&is=6714c724&hm=c225380fd5dc3e617716fdefcc551882922b5b0224cd35b7ec514154a2a4c1ce&
v
message has been deleted
@Prabhu I'm sorry to hear that you're experiencing issues with ending calls using VAPI. It seems like you've already taken several steps to configure the call end behavior correctly. However, since you mentioned that the assistant is not yet able to hang up the phone at the end of the call, this might be a feature that is not currently supported or there might be a configuration issue. To assist you further, I would need to check the specific implementation details of your setup. Since I don't have the capability to access your system directly, I recommend reviewing the following: 1. Ensure that the 
endCallFunctionEnabled
parameter is correctly implemented in your call flow. 2. Verify that there are no errors in the logic that triggers the end of the call. 3. Check if there are any conditions or constraints that might be preventing the call from ending. 4. Review the documentation for any updates or additional settings that might affect the call end behavior. If after reviewing these steps the issue persists, please reach out to support with the call ID and the details of the issue for more in-depth assistance. They will be able to provide you with specific guidance based on your implementation and the current capabilities of VAPI.
You can continue this conversation by mentioning me in the message.
p
@Vapi not solved yet
v
@Prabhu I understand that the issue is still unresolved. To ensure that we address this properly, I would recommend reaching out to our technical support team with the details of the problem and the call ID you've provided. They will be able to investigate the issue in-depth and provide a solution. Would you like me to assist you with anything else at this moment? If you have any other questions or need further assistance with a different aspect of VAPI, feel free to let me know!
p
how to contact them
@Vapi
v
@Prabhu Please ask support for more info on this.
p
@Vapi how to contact support
v
@Prabhu To contact support for VAPI, you can typically do so through the following channels: 1. **Email Support**: Send an email detailing your issue to the support email address provided by VAPI. Include the call ID and any relevant information that could help them diagnose the problem. 2. **Support Portal**: If VAPI has a support portal, you can log in and submit a ticket with all the necessary details. 3. **Live Chat**: Some services offer live chat support on their website. Look for a chat icon on the VAPI website to start a conversation with a support agent. 4. **Phone Support**: If VAPI provides phone support, you can call their support number during business hours for immediate assistance. 5. **Documentation**: Review the VAPI documentation and FAQs, which might have information on common issues and how to resolve them. 6. **Community Forums**: If there is a community forum for VAPI users, you can post your issue there. Other developers or support staff might be able to help. Please check the official VAPI website or your service documentation for the specific contact details and choose the method that works best for you.
p
I've seen support replying in discord. is it stopped?
s
@Prabhu it is not stopped, was indulged in other tasks.
You have to restructure your prompt according to Vapi Prompting Guide and then it will work as expected https://docs.vapi.ai/prompting-guide#explicit-tool-integration
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