Vapi Folks, I noticed some discrepancy here, The call went only for 7 seconds and basis the call cost of the bot (0.08 USD / min) it should be 1 cents, however, if you see Vapi has incorrectly charged 2 cents instead, even in the cost break up, it sums up to just 1 cent. And there are lots of cases like this, could you please help to fix this? https://cdn.discordapp.com/attachments/1297904935601705031/1297904935773405298/Cost_break_down_error.png?ex=67179faa&is=67164e2a&hm=d28ae2256bf0df4c8b4e9bd597580c82334f715180eef0f77990eb6352306f77&

@AYL.com I'm sorry to hear that there seems to be a discrepancy in the billing. To assist you better, I'll need to gather some more information. Could you please provide me with the following details: 1. The date and time of the call in question. 2. The unique identifier for the call, if available. 3. Any additional details or patterns you've noticed regarding the discrepancies. Once I have this information, I can look into the matter more closely and help resolve any issues with the billing. If this is a recurring issue, we'll certainly want to investigate promptly to ensure accurate billing for all your calls.

1. The date and time of the call in question: Oct 21, 2024, 2:17 PM 2. The unique identifier for the call, if available: 37e32988-d4f8-4578-825f-1f641f5241c5 (URL: https://dashboard.vapi.ai/calls/37e32988-d4f8-4578-825f-1f641f5241c5) 3. Any additional details or patterns you've noticed regarding the discrepancies: Whenever its a VM, the call get disconnect at 7 or 8 seconds and many time, we were charged rightly with 1 cents but later when observed, we were charged with 2 cents as well. let me know if you need anything else @User

@AYL.com Thank you for providing the details. I understand the urgency of the situation. I will now proceed to investigate the issue with the billing discrepancy for the call with the unique identifier 37e32988-d4f8-4578-825f-1f641f5241c5 that occurred on October 21, 2024, at 2:17 PM. I will look into the call logs and billing system to understand why the call was charged 2 cents instead of 1 cent as per the expected cost calculation. I will also check for any patterns related to calls that connect to voicemail and get disconnected at 7 or 8 seconds. Please allow me some time to review this and I will get back to you with an update as soon as possible. If there is an error, rest assured that we will work to correct it and ensure accurate billing for your calls. If you have any more information or additional cases that you would like me to review, please let me know.

There infact are many mate, when you check the logs, where the customer did not answer or voicemail is the end call reason, you will know. Please keep me posted, looking forward to issue getting fixed sooner. @Vapi

@AYL.com I appreciate your patience and understand the importance of resolving this issue promptly. I will thoroughly review the call logs, especially focusing on instances where the customer did not answer or the call ended with a voicemail, as these seem to be common factors in the discrepancies you've observed. I will ensure that all relevant data is analyzed to identify the root cause of the billing errors. Once the investigation is complete, I will provide you with a comprehensive update and we will take the necessary steps to correct any inaccuracies and prevent such issues from occurring in the future. Your concerns are our top priority, and we are committed to ensuring that you are charged fairly and accurately for the services provided by VAPI. Thank you for bringing this to our attention, and I will get back to you with more information as soon as possible. If you have any further instances or details to share, please do not hesitate to let me know.

Thanks man, I will look forward for a quicker resolution, thanks again @Vapi .

@AYL.com You're very welcome! I'm on it and will ensure that the issue is addressed with the attention it deserves. I'll work to provide you with a resolution as quickly as possible. Thank you for your understanding and cooperation. If there's anything else you need in the meantime, feel free to reach out. Have a great day!

@Shubham Bajaj , could you please look into this too

@AYL.com can you please share all of the call ids where you to cross verify call costs?