We had squads partially working last week where it was seamlessly transferring from our orchestrator to another assistant and then if the caller had another query for another assistant, it was able to go back into orchestator, classify that and transfer to the right agent. However, at the time, there was one issue where it would SOMETIMES do transferCall when a certain assistant was triggered the first time. Now it still has that issue sometimes, but also in the last few hours, when the assistant comes back that second time into orchestrator, it ALSO is consistently doing transferCall. We haven't made any changes since the time it was working. Here are the call IDs in which it's not working: a8cdf62d-a5c4-4a93-b54c-f2696fec563b 8f426437-3ba6-49b1-a679-3291944f951d 0cfb3dfd-0394-4e68-8faa-4b2b5b2426fa c764ade4-0808-44cb-a51a-ce517eee4795 8aa170a1-1148-4c11-9295-fc140b05dba4 We've tried testing to see if it was a web issue, but tested on phone and also not working. We also tried adding in an additional prompt to get the orchestrator (second time) to read out the classification before tranferring, but it's not listening and going straight to transferCall.

@JJ I'm sorry to hear that you're experiencing issues with the squad transfers. It seems like there might be a problem with the state management or the transfer logic that is causing inconsistent behavior. To assist you better, I would need to review the logs associated with the call IDs you've provided and check for any anomalies or errors during the transfer process. In the meantime, could you please confirm if there have been any updates to the system or changes in the network environment that might affect the assistant's performance? Additionally, it would be helpful to know if there are any specific patterns or conditions under which the transferCall is incorrectly triggered. Once I have more information, I can help you troubleshoot the issue more effectively. If you have already gathered some insights from your logs or have any hypotheses, please share them with me.

No updates to system or changes in network status. It's consistently doing a transferCall when we switch from one assistant to another.

Got it. Tagging @User for additional help.