Billing Issue with Phone Number
# support
b
Hi, I am currently facing an issue with my account. I am being billed for a phone number that I cannot find on the VAPI platform, as the list appears to be empty. Could you please assist me in resolving this issue? I would appreciate any guidance you can provide. Thank you for your help! Regards, Badr.
v
message has been deleted
@Badr Laajali Hello Badr, I'm sorry to hear that you're experiencing issues with billing for a phone number that isn't listed in your account. Let's work together to resolve this. Firstly, could you please double-check the "Phone Numbers" section in your VAPI dashboard to ensure that the list is indeed empty? Sometimes, a simple refresh can help update the information displayed. If after refreshing the page, the phone number still does not appear, we will need to investigate this further. It's possible that there may be a discrepancy in our system. To proceed, I'll need some additional information from you to look into this matter: 1. The approximate date when you first noticed the billing for the unlisted phone number. 2. Any relevant billing statements or references that could help us track the charge. Once you provide this information, I can take the necessary steps to investigate the issue and ensure that it is resolved promptly. If you have any other details that you think might be helpful, please include them as well. Thank you for bringing this to our attention, and rest assured, we'll do our best to sort this out for you. Best regards, VAPI Support Team
You can continue this conversation by mentioning me in the message.
v
Got it. Tagging @User for additional help.
b
Any news ?
@User
s
@Badr Laajali can you please share your org id.
b
Yes : 221924a9-9b02-40df-8436-f5c824ae6f70
s
the remaining phone number subscription has been cancelled.
b
Yes but not in September in July
As you can see on my print screen
-2$ in August and in September and i think it will be the same in october
I was not aware of that but when i tried to buy a new number i saw the billing history that i can't see any number but i'm still charged with 2$
s
@Badr Laajali refunds have been done in 3-7 bussiness days the amount will be settled to your bank.