Call Is getting dropped in the middle of the proce...
# supportd
devMax
10/22/2024, 12:40 PMMy call is getting dropped in the middle of the process, I've shared the system prompt, Here after step 8, getavailableslots tool should be called but Vapi is dropping the call before calling the tool.
I tried to locate the error in call_logs --> message but i can't find any error there. Is there any way for me to find out what went wrong and where.
https://cdn.discordapp.com/attachments/1298264604924841985/1298264605122101330/image.png?ex=6718eea2&is=67179d22&hm=a695e8ceca74e358e087731999d091cbf3231ff5f177bb29905d116644918bf1&
https://cdn.discordapp.com/attachments/1298264604924841985/1298264605373628500/image.png?ex=6718eea2&is=67179d22&hm=901ab6a9d5ac1e298772ea6e945d22e7f5f67e2381e054bfd8a763ede2ac9bc5&
v
Vapi
10/22/2024, 12:42 PMYou can continue this conversation by mentioning me in the message.
Vapi
10/22/2024, 12:42 PM@devMax
I'm sorry to hear that you're experiencing issues with your call getting dropped. To assist you better, I would need to check the call status updates and the end of call report to identify any potential issues that might have caused the call to drop.
Could you please provide me with the Call ID or any specific details about the call that can help me retrieve the relevant information for you? Once I have the necessary details, I can look into the call logs and help pinpoint the problem.
d
devMax
10/22/2024, 12:44 PMcall id e083e84b-8971-4ef8-9038-e62267011848
devMax
10/22/2024, 12:45 PMthis is how the successfull call looks like call id e126ca52-bbf7-4426-bf42-f00554025043
j
jason
10/23/2024, 1:35 AM@User @Shubham Bajaj Can you offer any advice on this?
These 3 calls also timed out due to the tool not being called.
af5ef568-c2b0-43b0-9231-9f7c1be539ce
2782cd66-264c-4c5d-98cd-716089e289e9
c7333aad-a0a2-4091-8987-7d515f00aadb
s
Shubham Bajaj
10/23/2024, 1:23 PM@jason create a separate support ticket for your issue and describe it over there.
Shubham Bajaj
10/23/2024, 1:31 PM@devMax can you please return the tool call response in expected format and then it will work.
ref: https://docs.vapi.ai/tools-calling#server-response-format-providing-results-and-context
You can try encapsulating your object inside the string(without any line breaks if using make).
j
jason
10/23/2024, 9:52 PM@Shubham Bajaj we're part of the same team and just wanted to give you more context of the issue.