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I have a added a phone number via SIP trunk. But when I place the call, it says 'Sip gateway failed to connect call'. This is the call_id - 9cc8b04a-ad82-4e81-bdbe-267a84ae091c. Could you please help me debug it furthur?

<@417320099805003777>
Certainly! To assist you with the SIP gateway connection issue, I'll need to check the logs associated with the call_id you've provided. While I do that, could you please confirm if your Vici system is configured to handle SIP REFER messages? This is a common requirement for call transfers to work correctly.

Additionally, if you've recently added the forwardingPhoneNumber attribute in your API call, you might want to try omitting it or setting it to null or an empty string, as this can sometimes resolve connection issues.

Once you've checked these configurations, please let me know if there's any change. If the issue persists, I'll continue to help you troubleshoot further.

You can continue this conversation by mentioning me in the message.

<@319034765808369666> <@865531204849500190> please help

<@319034765808369666> <@865531204849500190> could you please help me here?

create another support ticket for your issue.

<@417320099805003777> you have to check with your telephony provider for this call id, why it didn't connected. Because we tried connecting but it failed from their end.

`logs`
🔵 13:24:23:192 Call `9cc8b04a-ad82-4e81-bdbe-267a84ae091c` Waited 300s But Transport Never Connected.

<@865531204849500190> I have modified the gateway ip. The call is now connecting but always landing into an IVR. I checked with the provider and they are saying it's working fine at their end and asking us to check if it was configured correctly. Could you please help us debugging it? call_id - e2463775-4a3b-4443-8c0d-ddf7a3da95d8.

Also, they are asking for the name of the PBX - will you be able to provide that?

where it was supposed to connect instead? can you brief more on this "The call is now connecting but always landing into an IVR"?

<@865531204849500190>  : We are using a Spain number through SIP trunking in VAPI to initiate calls. However, we are encountering a "SIP Trunking Failed" error specifically for Spain numbers. For US numbers, the configuration is working seamlessly without any issues.
Could you please provide support on this matter? We have applied the same configurations for both regions.

<@1264894267436830781> allow me sometime to look into it, I am currently not my desk. So, couldn't help you the best.

Okay <@865531204849500190>  please ping me once you are available because the same thing is happening for US numbers as well now,
We have almost 10+ numbers but few numbers are returning the trunking error.

<@319034765808369666>  <@1233640756548206643>  <@&1231325148079194222>  <@&1247202910262132848>  Please help me i am facing same issue

<@1326827433143566418> can you ping me to <#1211483291191083018> ticket.