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Warm Transfer missing transcript
# support
v
I was setting up warm transfer as in the documentation but for some reason when it transferred the AI summary told me that there was no transcript provided to summarize. This is my destination object (number hidden):
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"destinations": [
    {
        "type": "number",
        "number": "[hidden for this message]",
        "description": "Transfer the call",
        "transferPlan": {
            "mode": "warm-transfer-with-summary",
            "summaryPlan": {
                "enabled": true,
                "messages": [
                    {
                        "role": "system",
                        "content": "Please provide a summary of the call."
                    },
                    {
                        "role": "user",
                        "content": "Here is the transcript:\n\n{{transcript}}\n\n"
                    }
                ]
            }
        },
        "message": "Fantastic! Hold tight for a moment while I bring them on",
        "callerId": "{{customer.number}}"
    }
]
v
message has been deleted
@Vramir It looks like you've set up the warm transfer with a summary correctly according to the structure you've provided. The 
{{transcript}}
placeholder should be replaced with the actual transcript of the call when the transfer occurs. If the AI summary indicated that there was no transcript provided, it could be due to a couple of reasons: 1. The transcript may not have been generated or available at the time of transfer. This could be due to a delay in processing or an issue with the transcription service. 2. There might be a technical issue or a bug that prevented the transcript from being inserted into the summary message. To resolve this, please ensure that the call is being recorded and that the transcription feature is enabled and functioning correctly. If the problem persists, it would be best to reach out to support with the specific details of the call and the issue you're encountering for further assistance.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
v
Could someone give me a hand with this?
@User anyone knows why this happens?
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