Unable to reset password
# support
j
Hi - the password rest link in the email is broken (https://dashboard.vapi.ai/#error=access_denied&error_code=403&error_description=Email+link+is+invalid+or+has+expired) and i get stuck in a loop between the standard log in dashboard and the forgot password email. Please can you help me reset my password! Many thanks
v
@JC I'm sorry to hear you're experiencing trouble with the password reset process. It sounds like the link you've received might have expired or there's an issue with the link itself. To assist you with resetting your password, I can guide you through the process of requesting a new password reset link. Please follow these steps: 1. Go to the VAPI login page. 2. Click on the "Forgot Password?" link. 3. Enter the email address associated with your VAPI account. 4. Check your email inbox for a new password reset link. Make sure to use the new link promptly as it may have a limited validity period. If you continue to face issues or if the link does not arrive, please reach out to support for further assistance. Would you like to try requesting a new password reset link now?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
j
thansk - this is stopping me making any calls and having a big impact - would be greatfull if it can be resolved asap
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