Purchased $22 dollars worth of Wallet Credits on 1...
# support
p
v
@PureRyuchix Hello! How can I assist you with VAPI today? If you have any questions or need support with voice development, feel free to ask!
You can continue this conversation by mentioning me in the message.
p
I have not received the credits I paid for.
@Vapi I have not received the credits I paid for.
v
@PureRyuchix I'm sorry to hear that you're experiencing issues with your credits. To assist you effectively, could you please provide me with your account details or the transaction ID related to the purchase? This will help me look into the matter for you.
p
@Vapi How can I find the transaction ID?
v
@PureRyuchix The transaction ID is usually provided in the confirmation email you receive after completing a purchase. Please check the inbox of the email address associated with your VAPI account for any emails related to the transaction. The ID might also be available in your account's transaction history or payment section on the VAPI platform. If you're unable to locate the transaction ID, please provide me with any other details that could help identify the purchase, such as the date of the transaction, the amount, and the last four digits of the card used, if applicable. Remember not to share full card numbers or sensitive personal information here for security reasons.
p
I never received an email
@Vapi I never received an email
v
@PureRyuchix I apologize for the inconvenience. It's possible that the email might have gone to your spam or junk folder, so it would be a good idea to check there as well. If you still can't find the confirmation email, I recommend reaching out to the support team directly with your account details. They will be able to look into the transaction and help resolve the issue with your credits. Would you like me to guide you on how to contact the support team for further assistance?
p
@Vapi Is there a phone number?
v
@PureRyuchix VAPI does not provide direct phone support, but you can set up a phone number to place and receive voice calls through the VAPI dashboard or by using the
/phone-numbers/buy
endpoint. If you need assistance with your account or credits, the best approach would be to use the support options available within the VAPI dashboard or the contact form on the VAPI website. If you're looking to buy a phone number or have other inquiries, please let me know how I can assist you further!
p
@Vapi I am asking if support has a phone number
v
@PureRyuchix Please ask support for more info on this.
p
@Vapi How do I tag support?
v
@PureRyuchix To contact VAPI support, you typically wouldn't use a tag system. Instead, you should reach out through the official support channels provided by VAPI. Here's how you can do that: 1. Support Portal or Help Center: Visit the VAPI website and look for the support or help center section. You can often find answers to common questions or submit a support ticket here. 2. Email Support: You can send an email to the support address provided by VAPI. This is usually something like support@vapi.com or a similar variant. 3. In-App Support: If you're logged into the VAPI dashboard, there may be a support or chat feature that you can use to get in touch with the support team directly. 4. Contact Form: The VAPI website may have a contact form that you can fill out to get help from the support team. If you need help navigating to the support portal or using any of these methods, please let me know, and I'll do my best to guide you through the process.
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