@Rainbow PM It sounds like there might be an issue with the configuration of your voice agent that's causing it to switch contexts inappropriately. To resolve this, we'll need to look into the specific settings and scripts that are being used by your agent when it detects a voicemail beep. Since this is a more technical issue that requires access to your system's configurations, I would recommend reaching out to our support team with the details you've provided, including the call ID and the ticket number. They will be able to guide you through the process of checking the agent's settings and scripts to ensure it behaves correctly during calls. Please ask support for more info on this, and they will assist you in resolving the issue with your voice agent.