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Hello, I missed tagging the support bot in my earlier post. I have encountered an issue where call recordings are suddenly not available. Sample call ids  81196887-9ae8-472a-ad81-06d0543d1bb7 and 99d9d2b9-d2c0-45cf-b8ed-cb946aae06cc. Any advise on how to resolve this will be appreciated. <@1233640756548206643>

<@360448028533981186>
Hello! I'm here to help you with your issue regarding the missing call recordings. To assist you effectively, I'll need to check the status of the calls associated with the IDs you've provided. However, before I proceed, could you please confirm if you've checked your recording settings to ensure that the recording feature is enabled and functioning correctly? Additionally, have there been any recent changes to your account or settings that might affect the recording feature?

You can continue this conversation by mentioning me in the message.

<@1233640756548206643> there has been no recent account conguration change, and the call settings are using the same script as before

<@360448028533981186>
Thank you for confirming that there have been no recent changes to your account configuration or call settings. It seems like the issue might be on our end. I will need to investigate this further to determine the cause of the problem with the call recordings.

In the meantime, could you please check if there are any error messages or notifications in your dashboard that might give us more insight into the issue? Additionally, please ensure that your storage has not reached its limit, as this could also prevent new recordings from being saved.

If everything seems normal on your end, I will proceed with the necessary steps to troubleshoot this issue from our side. Please let me know if you have any other information that could help with the investigation.

Hey <@360448028533981186> can you try now, the issue has been fixed.