https://vapi.ai/ logo
Join Discord
Powered by
call cost ambiguity
# support
f
This is my assistant on dashboard. it says fixed cost is 0.13$/min. but in one of my calls made to this assistant "53e74cb8-9cfa-41cb-a2f8-742c39fca31e" It is higher than this. The call duration was 2.5 mins. And attached is the cost analysis. Which doesnt add up to what shows on dashboard. Please help me understand this. https://cdn.discordapp.com/attachments/1305024282480607252/1305024282690191380/image.png?ex=67318613&is=67303493&hm=dfd2459e99c30ac8dcdd68271068d243b8ac925aa3f4f55beca6f06343e81edc& https://cdn.discordapp.com/attachments/1305024282480607252/1305024283013025803/image.png?ex=67318613&is=67303493&hm=fc168e9fdf3b13e8b286dc839f6d746296d05f37c1ad7b6bbbc4cb5a749fb05e&
v
@flake9 I'm here to help you understand the pricing discrepancy. The fixed cost per minute you mentioned is a base rate, but there could be additional factors that affect the total cost of a call. These can include: 1. The destination of the call (different countries or regions may have different rates). 2. The phone number type (mobile, landline, or toll-free). 3. Additional features used during the call (such as recording or transcription services). To get a detailed breakdown of the costs for your specific call with ID "53e74cb8-9cfa-41cb-a2f8-742c39fca31e", you can view the cost analysis in your dashboard. This will show you exactly what contributed to the total cost of the call. If you've already reviewed the cost analysis and it still doesn't make sense, or if you believe there has been a billing error, please reach out to support for a more detailed investigation into your account and call charges. They will be able to provide specific insights and resolve any discrepancies.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
f
@User @Sahil @Shubham Bajaj
s
Copy code
json
[
  {
    "id": "53e74cb8-9cfa-41cb-a2f8-742c39fca31e",
    "cost": 0.526,
    "cost_breakdown": {
      "llm": 0.2856,
      "stt": 0.0269,
      "tts": 0.0791,
      "vapi": 0.1265,
      "total": 0.526,
      "ttsCharacters": 1582,
      "llmPromptTokens": 76654,
      "llmCompletionTokens": 363,
      "analysisCostBreakdown": {
        "summary": 0.0027,
        "structuredData": 0,
        "successEvaluation": 0.0052,
        "summaryPromptTokens": 611,
        "summaryCompletionTokens": 60,
        "structuredDataPromptTokens": 0,
        "successEvaluationPromptTokens": 1714,
        "structuredDataCompletionTokens": 0,
        "successEvaluationCompletionTokens": 4
      }
    }
  }
]
Hey @flake9 as it's visible from cost breakdown why its' $0.53
2 Views
PreviousNext
Powered by