security
# support
g
For legal applications where client confidentiality is a concern, how would you respond to a lawyer who is concerned about speaking confidential client information into the voice agent to assure them thar their clients data will remain confidential and bot used to train the LLM or otherwise at risk? What security protocols are in place and can any additional encryption measures be added to ensure clients confidential info is maintained as confidential using the platform?
v
@GnosticMage I understand your concerns regarding client confidentiality, especially in the legal field. Let me assure you that we take data privacy and security very seriously. Our platform is designed with multiple layers of security to ensure that all data remains confidential. Here are some of the security protocols we have in place: 1. **Data Encryption**: All data transmitted to and from our platform is encrypted using industry-standard encryption protocols. This includes data in transit and at rest. 2. **Access Controls**: We implement strict access controls and authentication measures to ensure that only authorized personnel can access the data. 3. **Compliance**: Our platform complies with relevant data protection regulations, and we are committed to maintaining high standards of data privacy. 4. **No Training with Sensitive Data**: We do not use confidential client information to train our language models. Data used for interactions with the voice agent is not utilized for any other purposes without explicit consent. 5. **Custom Encryption**: If you require additional encryption measures, we can discuss the possibility of implementing custom encryption solutions tailored to your specific needs. 6. **Data Handling Policies**: We have clear data handling policies that outline how data is managed and protected, including procedures for data deletion upon request. 7. **Audit Trails**: We maintain detailed audit trails for all interactions, which helps in monitoring and ensuring the integrity of the data. If you have any specific requirements or need further information on how we can meet your security needs, please feel free to reach out to our support team. We are more than willing to work with you to ensure that your clients' confidential information is handled with the utmost care and security.
You can continue this conversation by mentioning me in the message.
s
Hey @GnosticMage please check https://security.vapi.ai for security related questions.