Phone number
# support
m
Hi I would like to ask for help. I'm currently building an outbound call bot, I have almost everything I need to buy a phone number, I can't buy a phone number that can do Voice mode from Twillion, and I can't find this option on Vonage. Since I live in Hungary I need a Hungarian phone number that I can use to receive incoming calls and make outgoing calls, how can I do this, where can I buy a Hungarian phone number that I can use to make outgoing calls?
v
@MrMáté Hello! I'm glad to hear you're making progress on your outbound call bot. For purchasing a Hungarian phone number that supports voice mode for both incoming and outgoing calls, you can typically find such numbers through major Voice API providers like Twilio and Vonage. For Twilio: 1. Log in to your Twilio account. 2. Navigate to the "Phone Numbers" section. 3. Click on "Buy a Number." 4. Use the country filter to select Hungary. 5. Look for numbers that have "Voice" capabilities and proceed with the purchase. For Vonage: 1. Log in to your Vonage account. 2. Go to the "Numbers" section. 3. Select "Buy Numbers." 4. Filter by country, choosing Hungary. 5. Ensure the number has voice capabilities before purchasing. If you're having trouble finding the option for voice-enabled numbers on these platforms, it could be due to availability issues, or it might require contacting their support for assistance. Both Twilio and Vonage typically offer numbers with voice capabilities, so they should be able to assist you in acquiring a Hungarian phone number for your needs. If you need further assistance or have any other questions, feel free to ask!
You can continue this conversation by mentioning me in the message.
s
Hey @MrMáté you can use local number using Hangarian Telphony provider via SIP.
m
Ty i will try it
Can I ask for some help? If I understand correctly, I can purchase a phone number from any website and import it into the Twillio app, so that I can link Twillio to Vapi.ai? If so, can you please recommend me some of these providers where I can buy a phone number in Hungary so that they can receive incoming calls and make outgoing calls
Is number routing possible in Twillio software?
@Shubham Bajaj Please help
@User
s
Hey @MrMáté you can purchase numbers from Twilio directly and import to Vapi which only twilio allows. Now when comes to importing number if you read the outbound guide you can get to know on how to import any number to Vapi directly instead of twilio.
@MrMáté can i close this ticket?
m
I read it yes, but it was a bit complicated for me unfortunately, can I buy a phone number from another operator and insert it into vapi based on the guide?
Could you please describe some of these providers, I unfortunately could not find any
s
Try searching for Telenyx.
m
Here is what I have done so far: I have purchased a phone number on Telnyx. I have attempted to follow the documentation to set up the SIP Trunk and associate the phone number, but I am confused about the exact steps and the required configurations in Vapi. Could you please provide me with a simplified, step-by-step explanation of what I need to do next to activate the outbound voice caller using my Telnyx number? Specifically, how do I create the SIP Trunk credential and link it to the purchased phone number? How do I ensure the setup is correctly configured to start making outbound calls? I would greatly appreciate your guidance or any additional resources that could help clarify the process. Thank you in advance for your support!
@Shubham Bajaj can you help me please
m
Does Australian Twilio numbers work for inbound calls now..?
m
Hey does anybody know if you can do inbound calls with Australia Twilio numbers? @Shubham Bajaj
m
@Shubham Bajaj I sent you dm
s
@Matthewgentiluomo yes you can do, just check with twilio team if require something config or settings to be enabled.
m
Go to Vapi dashboard, after that go to phone numbers page and then look for sip uri created. Here SIP Uri is your phone number created copy it's phone number id and share with me.
Could you please give me a more detailed description because I just don't know how to do it,
s
I also have a problem receiving calls on the assistant... with sip uri forwarding from customer's voip provider...anyone can help me ? When i call the linked number to the sip address, it says it's busy...:( Followed this guide: https://relieved-yuzu-73a.notion.site/SIP-Inbound-Guide-1f0789ae62024748a62a6d81076b9f32
Can anyone help me ?
s
@MrMáté checking if resolved for you?
@supershift can you create a new support ticket for your issue.
s
I opened a separate ticket..
Also DM'd you
s
I didn't recieved any DM from you.
s
Just sent you a friend request, maybe that was the issue .
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