What happens if a voice from eleven labs is brough...
# support
y
What happens if a voice from eleven lab is brought down? Does Vapi handle the fallback?
v
@Yash If a voice from 11labs is brought down or becomes unavailable, VAPI has mechanisms in place to handle such situations. Typically, VAPI would revert to a default or pre-selected fallback voice to ensure continuous service. However, the specific behavior can depend on how the VAPI is configured for handling voice provider outages or issues. If you have a specific fallback voice configured, VAPI will use that. Otherwise, it will select a default voice that is available. It's always a good idea to define a fallback voice in your settings to ensure a seamless user experience. If you need assistance with setting up a fallback voice or have concerns about voice availability, please let me know, and I can help guide you through the process.
You can continue this conversation by mentioning me in the message.
y
How do I set a fallback voice for my assistant?
@Vapi
v
@Yash To set a fallback voice for your assistant, you would typically need to configure this within your VAPI settings or the code where you're implementing the voice assistant. Here's a general approach to setting a fallback voice: 1. Access your VAPI configuration settings. 2. Locate the section for voice settings or voice selection. 3. Specify your primary voice choice from 11labs or any other provider. 4. Define a fallback voice that VAPI should use if the primary voice is not available. This could be another voice from 11labs or a different provider that VAPI supports. 5. Save your configuration changes. If you're doing this programmatically, you might set the fallback voice in your code logic, handling exceptions or errors when the primary voice service is unavailable. If you need specific instructions or help with the code, please provide more details about your setup or the platform you're using, and I'll be happy to assist further!
y
Can you share the api that can be used for this? @Vapi
v
@Yash Please ask support for more info on this.
y
@User
s
hey @Yash as of now we haven't add fallback providers for voices eventually your call will fail.
y
Okay
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