There has been a serious issue with billing – I’ve been overcharged by hundreds of dollars for calls that shouldn’t have occurred, and the credits were not delivered. @User, could someone please help us with this?

@Luke I'm really sorry to hear that you're experiencing issues with billing and credits. Let's get this sorted out for you as soon as possible. To assist you effectively, could you please provide me with more details about the calls in question and the credits that were not delivered? Once I have more information, I'll be able to look into this issue further and help resolve it.

Hey @Luke can you share org Id and share the billing period for whcih your charge uncessarily and amount for which credits are not added?

Still facing my issue

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.