Unable to process billing
# support
t
I want to add 10$ to my account but I'm unable to.
v
@Tanuj Sharma I'm here to help you with that! Could you please provide me with more details on the issue you're facing? Are you receiving any error messages when you try to add funds, or is there a particular step in the process where you're encountering difficulty?
You can continue this conversation by mentioning me in the message.
t
@Vapi i have a debit card which i want to use to add credits to my wallet. i added it in the payment management portal. but i am unable to use the card to buy credits.
v
@Tanuj Sharma I'm sorry to hear that you're having trouble using your debit card to add credits to your wallet. Let's try to resolve this issue together. Could you please check if: 1. The card details are entered correctly, including the card number, expiration date, and CVV. 2. Your card is activated and has sufficient funds for the transaction. 3. Your bank allows online transactions and there are no restrictions on your card that might prevent the transaction. If everything seems correct and you're still unable to add credits, it might be a good idea to contact your bank to ensure there are no issues on their end. If the bank confirms everything is fine, please reach out to our support team for further assistance.
t
yes, i have checked everything multiple times
now when i am adding my card in the payment management portal, it says that my card is declined.
how can i add credits to my wallet?
hello?
s
Hey @Tanuj Sharma did you tried using different card?
Because of no response closing this ticket.
2 Views