Delay after initial sentence.
# support
k
After the AI speak the initial sentence, there is a delay of a few seconds until the AI picks up the conversation. Example 9b9230c7-78d1-4264-9bb0-5eafd2fe0c2b
v
@Kernel I understand that you're experiencing a delay after the initial sentence before the AI continues the conversation. To assist you better, could you please provide more details? Are you referring to a specific scenario or application where this delay occurs? Any additional information would be helpful to address your concern effectively.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Hey @Kernel allow me sometime for this call id at first glance I am not sure what could be the reason because you already have set deepgram endpointing to 300ms.
k
Thank you for your reply, Take your time
s
Hey @Kernel by any chance did you removed the 300ms end-pointing from the deepgram if no then please set it and else try to set a lower value according to your data and trial-error. end-pointing is the solution to single word answer.
Copy code
json
  "transcriber": {
    "provider": "deepgram",
    "endpointing": 300,
    "codeSwitchingEnabled": true,
    "model": "nova-2-phonecall"
  }
Do let me know how it goes!!
k
checking it now
Thank you for your reply, I have no idea how to check that value. checking how to do it now
The assistant is mostly vanilla
s
Just put it into your transcriber config of your assistant.
k
Ill try it out. One thing i noticed, even on newly created assistants, is that this delay situation tends to happen everytime i hit the button PUBLISH. If i let the model "warm up" a few minutes it wont happen. One more thing to note. I just bought a new microphone thinking it would make the voice clearer when testing. In this call 9930d376-4f9f-4c15-8609-1aaf1480fd08 we can see the recoding takes a few seconds to calibrate my voice. I speak 2 same sentences at start, from the same distance of the microphone. But it only picked up the second one. Not sure if its related. Let me know if you need further information
I just confirm: To reproduce the issue, Change something in the prompt, can be something meaningless like adding a few empty lines, then PUBLISH the model and righ away try the WEB assistant. It will take a few moments to calibrate the microphone. I have to try it out with Twilio Phone.
s
can you record a loom video for this?
k
Ill try tomorrow, and send you the link
Sorry, I cannot send you a recording. But the issue is very simple to reproduce, its the first call after we hit PUBLISH button... simple as that
s
Hey @Kernel then allow me sometime to try to reproduce it.
k
take your time