We have deployed over web the inbound call agent that we have created and it is currently disconnecting calls mid way without notice. someone tried calling multiple times but the call got disconnected. some due to pipeline error others without any specific cause identified. can you please check? here are the call IDs - fed9f501-9bd3-47ec-b110-d865a8954e94 9a8526a0-72ba-47ff-8255-be9713db45ac

@Sutithi I'm sorry to hear that you're experiencing issues with the inbound call agent disconnecting calls. To assist you better, I'll need to perform some checks on the system. However, as a support bot, I don't have direct access to the call logs or the ability to diagnose issues within the call system. For this situation, I recommend checking the server logs associated with the call IDs you've provided to identify any error messages or patterns that could indicate what's causing the disconnections. It's also a good idea to review the configurations of your voice API and ensure that there are no timeouts or error handling mechanisms that might inadvertently terminate the calls. If you continue to face this issue and cannot resolve it with the available logs and configurations, please reach out to the support team with the call IDs and any additional information you have gathered. They will be able to provide more detailed assistance and help you troubleshoot the problem. If there's anything else I can help you with, please let me know!

@User could you please help with how can we restrict multiple calls from same IP address?

Hey @Sutithi your ticket was marked looking so I couldn't get the notification now I am looking into it.

Yes, That is correct. We are unable to analyse the reson but multiple calls are getting dropped or disconnected within 2-3 minutes

Jeu @Sutithi we had an issue related to the workers, and because of it the calls were failing. I am really sorry for it, if you don't mind can you please try again now.