voicemail - first message
# supportj
jsieber-eip
11/13/2024, 5:42 PMYou can't use assistant waits for user to message with a first message prompt and use voicemail detection - it always uses the first message prompt when it hits voicemail even with voicemail detection enabled
v
Vapi
11/13/2024, 5:45 PMmessage has been deleted
Vapi
11/13/2024, 5:45 PM@jsieber-eip
I understand your concern. The voicemail detection feature is designed to help discern whether a call has been answered by a human or directed to voicemail. If the voicemail detection is enabled and properly configured, it should ideally wait for the beep before leaving a message. However, if you're experiencing issues where the first message prompt is being left as a voicemail even with voicemail detection enabled, this might be due to a configuration issue or a delay in the detection.
To assist you better, could you please provide more details about your current setup? Specifically, which provider you are using for voicemail detection and any relevant configuration details you have set. This will help me guide you through the troubleshooting process or provide more accurate advice on how to resolve the issue.
Vapi
11/13/2024, 5:45 PMYou can continue this conversation by mentioning me in the message.
Vapi
11/13/2024, 5:45 PMGot it. Tagging @User for additional help.
j
jsieber-eip
11/13/2024, 6:02 PMthe whole thing breaks basically if you try to set firstmessage with voicemail detection, and i am just having to recreate my assistant
s
Shubham Bajaj
11/16/2024, 3:49 PMHey @jsieber-eip checking if this still un resolved for you?
j
jsieber-eip
11/19/2024, 1:34 PM@Shubham Bajaj I ended up getting it to work - unsure what happend or if you did a hotfix, but now its doing it.thank you!