Hi Team, I am trying to implement Warm Transfer With Summary. My agents speak Spanish but the summary is being given in English. Is it possible to customize the language and voice in which the summary is told?

Hey @Rulo can you share the call ID?

Sure, this is the call_id 59138dad-0e84-42f6-a242-c900841b697b I listened to the conversation and the recording stops when the call is transferred. The developer that received the call said that it seen like it is using a voice in English trying to read a text in spanish, which is not so great

Hey @Rulo what you can do for now is append this in your system prompt

ONLY RETURN TRANSCRIPT IN <LANGAUGE>

, replace

LANGUAGE

with transcript. As of now we don't have support for forcing the language, but we will add it soon.

Is there an ETA for this new feature?

As of now there is no ETA.

Same issue here, the default TTS is in english. It would be great if the summary used the same voice configured in the agent, or if it was possible to specify voice provider/id inside the "summaryPlan" object.

SummaryPlan uses LLM and your call transcript to generate a summary in your desired language. You can specify your preferred language and the summary will be generated accordingly. Follow these steps to ensure it works properly.

ONLY RETURN TRANSCRIPT IN <LANGAUGE>

@Shubham Bajaj is there a way to change the voice of the summary agent? Or at least make it the same as the main agent?

Yes, you can change the summary agent’s voice, by setting its

voice.provider

and

voiceId

to match the main assistant, making them sound the same..