Hey all, how is everyone managing the call end rea...
# general-english
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Hey all, how is everyone managing the call end reasons? In the left column is our "disposition" value, which is derived from the transcript + structured outputs. Right column is the VAPI call end reason As you can see, they rarely align, and it's pretty inaccurate way to classify calls. Even with a lot of prompt engineering, >30% are incorrect https://cdn.discordapp.com/attachments/1211484481848873020/1306774799392964648/image.png?ex=6737e45e&is=673692de&hm=2852301089b46d7138721fbe25d4d06bbf89ce0703d08d8728b2ad0729a08db3&
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