Outbound calls with my own phone number rather tha...
# support
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Hello Vapi Support Team, I am experiencing an issue with setting my personal number as the outbound caller ID (675c6ae7-47b8-47f3-beba-95f0d05448a3). I followed all instructions and added my personal phone number in the Vapi dashboard under the “Outbound Phone Number” section, as shown in the attached image. However, when I initiate an outbound test call, the Twilio number still displays as the caller ID instead of my personal number. Could you please advise if additional configuration is required to prioritize my personal number over Twilio for outgoing calls? If this setup involves adjustments on Twilio’s side, please let me know any specific steps. Thank you very much for your assistance. https://cdn.discordapp.com/attachments/1306832528870604883/1306832529231187978/Untitled.png?ex=67381a22&is=6736c8a2&hm=eb47d42c8e7e86d33e7160396506e96f07fa7c49329800e59b2549d1a363104d& https://cdn.discordapp.com/attachments/1306832528870604883/1306832529554411561/5e2583d6-6c5d-4cfc-9b1f-be0501004af3.jpg?ex=67381a22&is=6736c8a2&hm=89774c03966ccc155ecde97d1a6a0373050c29e2a060a1d3b5780fb23fecb3ea&
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@Andy Ng Hello, Thank you for reaching out to Vapi Support with your concern. It sounds like you've already taken the correct initial steps by adding your personal phone number to the Vapi dashboard. To ensure that your personal number is used as the caller ID for outbound calls, there are a couple of things we can check: 1. **Verification**: Ensure that your personal phone number has been successfully verified through Twilio. This is a necessary step to use it as a caller ID. 2. **Configuration**: After verification, you need to configure your outbound calls to use your personal number as the caller ID. This might involve setting the
From
parameter in your API calls to your verified personal number. If you've already verified your number and it's still not showing up as the caller ID, there might be a configuration issue. If you used the
/phone-numbers/import
endpoint, please ensure that the number is correctly imported and configured to be used for outbound calls. If you're unsure about the verification or configuration process, or if you need assistance with the specific steps, please let me know, and I can guide you through the process or check the configuration for you. Looking forward to assisting you further!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Hey @Andy Ng allow me sometime to check if because I remember its doable using Vapi.
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